Grievance Management
Service Description
At Platinum HR, we support businesses in managing employee complaints fairly, sensitively, and in line with employment law. Our experienced consultants conduct impartial grievance investigations that follow ACAS best practice, ensuring transparency and compliance throughout. We also help organizations develop clear, effective grievance policies and procedures to prevent disputes before they arise. Where issues do occur, we offer professional mediation services to resolve workplace conflicts early, promoting healthier communication and a more positive working environment.
Cancellation Policy
Platinum HR Consultancy – Online Booking Policy At Platinum HR Consultancy, we are committed to delivering flexible, client-focused HR support. To ensure clarity and a smooth experience when booking our services, please review our online booking policy below. 1. Free Initial Consultation We offer a complimentary 30-minute consultation to all new clients. This session is designed to discuss your current HR challenges and explore how Platinum HR can support your needs. The consultation will be held remotely via Microsoft Teams. No obligations or fees are attached to this initial consultation. 2. Booking Services All services beyond the initial consultation are: Chargeable at the relevant rate, as quoted or listed in your service agreement. Delivered onsite at the client’s premises, remotely, or via Microsoft Teams, based on your preference and service suitability. 3. Consultation Charges Any consultation or meeting after the initial free session will be charged according to our standard consultancy rates. A minimum booking duration may apply depending on the nature of the service required. 4. Booking Process All appointments must be booked through our online system or by contacting us directly via email or phone. You will receive a confirmation email once your booking is accepted. For paid consultations or services, an invoice will be sent prior to the session unless otherwise agreed. 5. Cancellations & Rescheduling Please provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. 6. Platform & Accessibility Online meetings will be hosted via Microsoft Teams. A link will be shared with you ahead of the session. No downloads are necessary to join via browser.